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Customer satisfaction

Customer satisfaction Vs disgruntled employee

There is a direct correlation between an unhappy workforce and your customers. A simple sincere thank you We all want to feel important and appreciated. Gratitude endures long after cheques are enchased. Showing a complimentary mail from a... Read more

“Apps” for employee engagement

“Apps” for employee engagement

“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey Employee engagement drivers Employee engagement has become a buzz word in many conferences, debates, workshops, etc. So why is this topic... Read more

7 Traits for effective leadership

7 Traits for effective leadership

Managers have defined the decision making authority and boundaries with team, but then attempt to micromanage the work of employees. This is usually because managers don’t trust team to make effective decisions. Team members know this and either... Read more

Management By Wandering Around

"Static" to "Dynamic" leadership

To get and stay connected, you need to walk around and talk to your team, work alongside them, ask questions, and be there to support when required. This practice has been called Management By Wandering Around (or Management By Walking About) – MBWA... Read more

Ethics at workplace

Ethics at workplace

"Ethics is knowing the difference between what you have a right to do and what is right to do".Potter Stewart Life has lost its charm in the current context. Surprising statement or an exaggeration? I reckon most of the readers will concur... Read more

Sports is a test for character builiding

Sports is a test for character builiding

"Sports do not build character. They reveal it". Heywood Broun Most of us revel either by playing, watching or following our favorite game. I am sure quite a few cherish outstanding nerve wracking moments displayed by our sporting greats. Do we... Read more

6 Techniques to unleash a spirit of creativity in the workplace

6 Techniques to unleash a spirit of creativity in the workplace

"When all think alike, then no one is thinking." Walter Lippman. Current Context Many organization are struggling to foster a climate of creativity. I am convinced that to foster a climate of innovation the following must happen. Framework... Read more

My 'tryst" and debunking "myths" about reverse mentoring

My 'tryst" and debunking "myths" about reverse mentoring

Reverse mentoring is an innovative approach to promote learning and facilitate cross-generational relationships. It encompasses the pairing of a younger, junior employee acting as mentor to impart expertise with an older, senior colleague as mentee... Read more

"Resilience" - The magic word to bounce back from setbacks

"Resilience" - The magic word to bounce back from setbacks

Resilience (or resiliency) is our capability to adapt and bounce back when activities don't go as planned. We are all aware that setbacks in professional and personal life is a natural process. Resilient people don't remain static or dwell on... Read more

7 technique's you can employ for making a decision

7 technique's you can employ for making a decision

Decision making is a difficult proposition. It must be executed amid ever-changing factors,ambiguous information and conflicting points of view.Decision is a choice made from available options. Decision making is a process of identifying concerns... Read more

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